Accounts & Data – Shapeways

Account and Data Queries

What happened to my previous IP?

For any concerns regarding your previous IP, please refer to our support documentation or contact our support team for assistance.

Will I have access to my old account?

Access to your old account depends on various factors. Please check our policies or reach out for more specific guidance.

I placed an order on X date, paid and didn't get my part — will you be honouring that order?

If you have concerns about a past order, we recommend checking our order status policies or contacting support for clarification.

Why are the old blog posts and press releases still online?

Old blog posts and press releases remain online for reference and historical purposes. If you have specific inquiries about them, please visit our archives or contact us.